Where does communication go wrong?

There’s no doubt – we all tend to take communication for granted. But as George Bernard Shaw pointed out, “The problem with communication… is the illusion that it has been accomplished.” We believe it to be a straightforward process and that when we say something the other person understands us fully and we, of course,…

How to build excellent working relationships

I recently gave a training course on managing relationships at work and thought it would be nice to adapt the section on the actions we can take to build relationships for this blog post.

It seems so obvious that having good working relationships leads to higher productivity yet many people don’t make this direct link. Good relationships lead to more innovation and creativity at work as people feel confident enough to express themselves, time consuming, energy draining obstacles such as office politics and back stabbing are removed and of course, if you want to progress in your career, a good relationship with your boss is fundamental.

So what can we do to build better relationships at work? Here are some ideas.

How to influence people in 5 simple stages

I’m busy preparing a course this week on persuasive speaking and influencing  skills. Despite framing up the course as we always do, that we’re concentrating totally on skills rather than teaching English, I suspect some of the participants expect me to wave a magic wand and present them with some set phrases in English that will make the difference between winning a contract and losing it.