Essential communication skills

Interpersonal skills training to improve communication, leadership, and teamwork

Course Description

Communication is successful when a message is sent and received without distortion.
Messages that are poorly conveyed by the sender or misinterpreted by the receiver prevent ideas and thoughts from being expressed correctly and often cause confusion and misunderstandings. This course aims to prevent these misunderstandings.

Course objectives

At the end of this course, participants will be able to:

  • Communicate clearly and convey your message
  • Encourage others to open up and speak freely with them
  • Communicate confidently with people at all levels
  • Handling difficult communication situations

Course duration

1 day

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Addressed to

Effective communication skills are key to success in today’s business world. All jobs, regardless of their nature, require excellent communication skills. If you want to advance in your role, you must be able to express yourself clearly while also listening and understanding the needs, desires, and intentions of others when they communicate.
Therefore, this training course is suitable for anyone in any role.

Course outline

  • Understanding Communication: We analyze what communication means to participants. They then review the three main components of communication: verbal, paraverbal, and nonverbal.
  • Communication Styles: Exploration of different communication styles, establishing the positive and negative aspects of each and how they impact communication.
  • The Role of Attitude in Communication: Analysis of the three attitudes that can be displayed: aggressive, assertive, passive, and passive-aggressive.
  • Confident Communication: Factors that make people confident communicators. Participants identify their own communication strengths and explore when they apply them.
  • Active Listening: Identification of the benefits of active listening and practice of this skill with peers.
  • Clarification Questions and Techniques: Review of the different types of questions and clarification techniques that can be used. Understanding the purpose of different questioning approaches, applying them to different scenarios, and explaining how and why they are used.
  • Nonverbal Communication: An overview of nonverbal communication: how to read body language and how to improve your own. Facial expressions, posture, gestures, personal space, and physical touch are analyzed.
  • Impactful Messages: How to speak clearly and concisely using the “headline” approach to structure an effective message. The importance of focusing on the needs of the person receiving the message.
  • Difficult Communication: Preparing for a conversation where emotions and stakes are high. What to do when communication goes wrong, how to handle criticism and give constructive feedback.

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“An excellent training session in which we learned how to develop our communication skills; very useful tips that really add value to your presentations.”
Manuela del MoralMarket Research Specialist, Philip Morris International
“This course has been extremely useful and practical in gaining a clear understanding of the steps we need to follow to design and deliver a good presentation, and in making us feel much more confident when speaking in front of a large audience.”
Sara PeralPhilip Morris International
“BLS delivered a fantastic presentation skills course, brimming with enthusiasm, experience, and energy. We were videotaped, and each of us was given very specific tips and advice.”
José M. Dutilh CarvajalLe Quid
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Why choose us?

We create tailored solutions

Because we love it and enjoy it! If you don't find a course or program that's right for you here, we'll design one specifically for you.

We combine training, coaching and capacity building

Because all our consultants possess these skills and know how to combine them in the right proportion according to each client's needs.

We understand what it's like to be a non-native speaker

Because we are also non-native second language speakers, and although we focus on skill development, we understand the limitations this entails.

2-hour mini workshops

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If you’re looking for specific training in communication skills, these workshops are perfect for specific topics. Available in person or online. And remember, if English is your second language, you’ll be improving your level at the same time—an added benefit!
More information about the workshops
  • Understanding the basics of communication
  • Asking better questions
  • Active listening skills
  • How to speak clearly and concisely
  • Common Email Writing Mistakes
  • How to Write a Professional Email
  • Standard Email Structure
  • Particularities of English
  • What is assertiveness?
  • Your assertive rights
  • The importance of self-esteem for being assertive
  • Preparing for assertive communication
  • Identifying the conflict and associated behaviors
  • The common stages of conflict
  • Separating positions from interests
  • Five methodologies for managing conflict

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