Mini Workshops
2 hours duration
If you are looking for focused training on specific aspects of communication skills these short workshops are ideal.
Available in either face to face or virtual format.
And remember, if English is your second language, you will also be improving your English at the same time. An extra bonus!
- Understanding the fundamentals of communication
- Asking better questions
- Active listening skills
- How to speak clearly & concisely
- Common email writing errors
- How to write a professional email
- A standard structure for emails
- English language considerations
- What is assertiveness?
- Your assertive rights
- The role of self-esteem in assertiveness
- Preparing for assertive communication
- Identifying conflict and associated behaviours
- The typical stages of conflict
- Separating positions from interests
- Five approaches for dealing with conflict
