Does communicating a difficult message make you feel uncomfortable?

Would you like to learn techniques to learn how to communicate a difficult message with ease and confidence?

If the answer is yes, don’t miss the opportunity to participate in our course:

How to communicate a difficult message

A 4.5 hour training workshop for those people with an advanced or upper intermediate (B2+) level of English who wish to become more comfortable at having to communicate a sensitive/difficult message whilst practising their English at the same time.

  • Date of course: 22 January & 11July 2013
  • Timetable: 09.30-14.00
  • Location: Melior Business Centre, Avda de Brasil 6, 1º, 28020 Madrid
  • Price: 125€ + IVA/person

Click here to reserve your place

Course objectives

At the end of this course the participants will be able to:

  • Identify the most effective method to deliver different types of difficult messages
  • Prepara and structure the content of their message
  • Employ techniques to overcome personal barriers to the communication
  • Treat conflictive personalities with empathy

Course Contents:

  • The 5 elements to consider to ensure that a person takes a difficult message constructively
  • How to structure the message
  • How to control our thoughts so that our message has the most positive impact for the receiver
  • Understanding what drives a person to act in a certain way when confronted with conflict
  • Tecniques to deal with conflictive personalities

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